Your comfort is our utmost concern. Some theatre-goers use these nights as a chance to dress up while some prefer not to. Expect to see people clad in dressy attire ranging from formal to semi-formal; others come directly from work and arrive at the theatre in business casual, casual or find that they are most comfortable in jeans. Rest assured, you will see a little of everything.
Always aim for arriving at least thirty minutes before the show begins. The theatre doors will open two hours prior to curtain and the hall doors will open thirty minutes prior to the start of the show. You may browse the merchandise and enjoy concessions in the lobby until the doors to the hall opens.
If you are late, every show has a hold policy; latecomers are seated at the discretion of the production's guidelines. Some shows hold latecomers as long as twenty minutes after the curtain goes up. This isn't intended as cruel to the latecomer, it is to respect the attention of those patrons who arrived early or on time. As they try to focus on the beginning (and crucial) part of the show, latecomers could distract their attention.
Yes. The ticket policy states "every person must have a ticket regardless of age." This is a very common policy for performing arts theatres all over the country. Some venues, such as arenas or outdoor amphitheaters, will sometimes allow children under the age of two to sit on the accompanying adult's lap. This is mostly due to the seating capacity of their facilities.
Also, it is common courtesy not to talk or make noise at performing arts events, unlike arenas where there is talking, yelling, clapping and people constantly on the move.
Each venue includes seating positions for mobility impaired patrons. Please ask about wheelchair-accessible seating when purchasing your ticket(s).
An infrared hearing system is also available to provide amplification for patrons. There is no charge for this service. Headsets may be checked out a designated area in the venue, ask an usher, front-of-house staff or a Celebrity Attractions staff member for assistance in locating the checkout table. You will need proper I.D. to check out a headset.
Most performances are suitable for the entire family. However, some programs may contain adult themes. We prefer parents or guardians to decide if a show is appropriate for his or her child, as every child is different. If you have questions about program content, please contact our office at (800) 869-1451.
The use of recording devices and/or cameras is strictly prohibited inside the theatre. We ask that you turn off all pagers, cell phones and watch alarms before entering the theatre. During the production, text messaging is strictly prohibited and intrusive to the neighbors around you. The only spotlight should be on the stage, not the bright blue or green glow coming from the palm of your hand!
Not only are cell phones and pagers a distraction during a performance, please keep in mind that talking, whispering and unwrapping candy is disruptive. No matter how slowly you try to unwrap candy or a bag of chips, the auditorium is designed to allow the quietest whisper to travel to all 2,000+ ears in the audience. Your noise will be heard by a large crowd. Please, take care of your hunger needs outside the auditorium or before the show begins.